Frequently Asked Questions

What if my item is damaged and/or not returned?

Please alert us via the app (navigate to Account and tap on Contact us) or email about any damage or unreturned items. We will review the case and reach out to the other party. If your claim is legitimate, we will charge the other party penalty and refund you damages up to the current retail price* of your item(s). Be advised that Gearmo is not responsible for any damages or unreturned items, if items were exchanged outside our booking system.

*How do I determine the current retail price?

For current retail price, you may want to look at retail online stores such as backcountry.com or rei.com.

How do I know people on this app are trustworthy?

Gearmo relies on its community to rate and leave comments for one another. If you stumble upon someone who is trying to abuse and/or take advantage of this community, please alert us by reporting them from the app.

When is the payment processed?

  • As a renter, your card is charged once the owner accepts the request. You have the option to cancel the booking up to 24 hours after the booking start date for a full refund.
  • As an owner, you will receive a payout to your bank account 1-8 business days after the start date of a booking request you have approved. Any cancellations during the 24 hours after the booking start date will also cancel any payments to your bank account.

Can I both rent and sell my gear?

Yes! You can use Gearmo to both rent and/or sell your gear. If you gear is sold, please deactivate it from gear item settings under Inventory.

Can I message the owner before I book?

Absolutely! We encourage messaging the owner first with any questions you may have. It makes for a smoother rental process.

How many pictures can I add to my gear profile?

We currently allow for a maximum of 4 pictures.

What kind of pictures are needed for my item?

We encourage users to take well lit pictures showing the exact condition of their items, e.g. any wear and tear.

What should I put for my gear description?

We recommend describing your items in detail, including:

  • Sizing, if the item is worn
  • Is it designed for women or for men, or is it unisex
  • What is the weight or volume capacity, e.g. backpacks for multi-day backpacking trips usually have large volume capacity to carry more equipments and food
  • What season is the gear’s primary use case, e.g. 4 season tents are best used in winter conditions
  • Weight, i.e. is it designed for lightweight travel
  • Portability, e.g. will it fit in a backpack or is it best used car camping
  • If your gear has any wear and tear, please describe that as well

I entered the wrong dates for my booking. How do I change it?

You can simply cancel your booking and create a new one. Go to your messages and open the booking you wish to cancel. From the chat screen, you can tap on the booking bubble to open the booking receipt. Scroll to the bottom where you will find “Cancel Booking”. Alternatively, you can cancel directly from the “...” options.

How do I cancel a booking?

Go to your messages and open the booking you wish to cancel. From the chat screen, you can tap on the booking bubble to open the booking receipt. Scroll to the bottom where you will find “Cancel Booking”. Alternatively, you can cancel directly from the “...” options.

When do I need to return the item?

You need to return rented items no later than 24 hours from the last date of the booking. You will be charged penalty for every additional day pass the 24 hour period.

How does delivery work?

When creating a rental request, you can pick a time for the gear to be delivered to you on the rental start date. We will pick up the items from their owners, inspect the gear, and deliver them to your door.

How does the return process work?

We will contact the renter and the owner on the last day of the booking to arrange for the pickup. Once we pick up the item(s) from the renter, we will inspect the condition and return the gear to the owner.

I need an item for my trip but don’t know much about it. Who can I ask for help?

If you find this item offered by anyone on Gearmo, you can easily message them in the app and ask any questions you may have. Alternatively, you can contact us with any questions.

How do I know the gear is the right fit for me?

If you find an item you want to rent or buy but don’t see enough information in the description, please message the owner through the app and describe your needs.

I am being harassed on the app. What should I do?

You can report the user who is harassing you within the conversation screen. This will stop that user from sending any future messages. We will review any reported users and take appropriate action.

Why am I charged a processing fee?

Gearmo automatically adds a processing fee to each booking. This fee helps cover our costs of running and supporting this service. The fee includes costs associated with our payment processing vendor, our technology infrastructure, and our employee compensation.

Why was I charged $1 when I added a new payment card?

When you add a new payment card we post a $1 test charge to your account for validation purposes. In some rare cases this may trigger a transaction alert from your bank. Don't worry. This charge is temporary and will be canceled.

Why did I receive a declined transaction from my bank?

When you add a new payment card we post a $1 test charge to your account for validation purposes. In some rare cases this may trigger a transaction alert from your bank. Don't worry. This charge is temporary and will be canceled.

Contact Us

If you have any additional questions, please contact us at admin@gearmoapp.com or call (916) 642-9066.